Ticketing FAQs

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I can no longer attend. Can I get a refund?

As per our Ticketing Terms and Conditions(PDF, 146KB)

1. All tickets are non-refundable and non-exchangeable except in accordance with the applicable laws in the region of purchase.

Resale of tickets is available through the ticketing provider and is subject to their resale applicable fees & charges.  Click the following link for instructions to OzTix's resale partner, Tixel.

 

 

Where can I buy tickets?

Tickets can be purchased at www.rockynats.com.au/GetTickets  

 

How much are tickets?

Ticket prices vary and can be viewed at www.rockynats.com.au/GetTickets  

Does a one day ticket get me into any day (Friday, Saturday, or Sunday)?

Yes! A one day ticket will gain you entry into the event across all three precincts for the day that you scan in.

 

Is there a VIP ticket and where can I buy it?

Platinum tickets are available online here.

RARE SPARES ROCKYNATS PLATINUM TICKETS

Inclusions:

  • Burnout exclusive grandstand seating (subject to availability) 
  • Access to exclusive grandstand seating at Street Drags and Drifting Precincts (subject to availability)
  • General admission, all precincts (Friday, Saturday, Sunday)
  • Priority Entry Lanes
  • Early access to all precincts
  • Exclusive access to the Water Taxi from CBD to Burnouts
  • 10% discount on Rockynats Official Merchandise at the event
  • Merchandise pack with exclusive Rockynats merchandise
  • VIP Parking at Burnouts (subject to availability)

Platinum ticket holders will have access to grandstand seating at the Burnouts during the entire event. 

Limited grandstand seating will also be available at Drifting and Street Drags, with Platinum ticket holders allowed to access these at any time.

Children 3 years and under are free to access Platinum areas/grandstands, all other ages must have a valid Platinum ticket. 

How do I buy spectator tickets?

Spectator tickets are available online here.

Can I collect my wristband before the event?

Absolutely! Beat the queues on event day, with pre scanning ticket collection available in the week leading up to Rockynats from the Showgrounds, Robert Schwarten Pavilion (entry through the glass doors on Exhibition Road).   

Please note the designated times for collection:

  • Tuesday, March 26th: 4 pm to 8 pm
  • Wednesday, March 27th: 10 am to 7 pm
  • Thursday, March 28th: 12 pm to 9 pm

Are kids free?

General Admission: Children under 12 years are free to access Rockynats with a purchase of any General Admission Ticket (any duration and for adult, concession or family tickets). You will be asked upon check-out if you have any children attending with your adult or family ticket purchase.

Platinum: Children 3 years and under are free to access VIP areas. All other ages must have a valid Platinum ticket to access. 

How will I receive my ticket/s?

There are a number of different delivery modes:

  • eTicket (QR Barcoded Electronic Ticket): This is where Oztix emails you an eTicket as a PDF attachment to your order confirmation email. You will need to print your eTicket/s and present them for scanning to gain access to the event. Or you can display the ticket barcode onto your mobile phone, just make sure you have turned up the brightness on your phone display. It is fine to separate barcodes, if people using the eTickets wish to arrive at different times, please ensure that you have one barcode per person as each QR barcode is scanned as an individual ticket upon entry to the event.
  • SMS (QR Barcoded Electronic Ticket): This is where Oztix sends you an eTicket as an SMS. You will need to display the ticket barcode onto your mobile phone, just make sure you have turned up the brightness on your phone display. It is fine to separate barcodes, if people using the eTickets wish to arrive at different times, please ensure that you have one barcode per person as each QR barcode is scanned as an individual ticket upon entry to the event.

 

Can I purchase a ticket at the gate?

There are no box office facilities at Rare Spares Rockynats 04. 

To purchase tickets, follow this link

My ticket hasn't been sent to my email, what do I do?

E-tickets can take 15-30 minutes to arrive to your inbox. Check spam/junk folders, check if your storage or mailbox is full.

If you are still unable to locate your ticket, or need your E-ticket or SMS resent, please contact OzTix customer support, or call them on 1300 762 545. The OzTix team are available Monday to Friday 9:00am – 4:30pm and Saturday 8:30-4:30 via OzTix Contact Form, Facebook Messenger or phone 1300 762 545.

I'm an entrant, how do I upgrade my tickets to Platinum?

Log into your entrant application by clicking here or typing in this link https://online.rockynats.com.au/Account/Login               

Head to the purchases tab, under ‘Ticket Upgrade’ you will be able to select a ticket upgrade for either your entrant ticket or your entrant + buddy tickets.

I’m an entrant, how do I add a free kids ticket (12 years and under) to my account?

Follow these steps:

1. Log into your entrant application via this link.

2. Head to the Purchases tab,

3. Select ‘Ticket Upgrade’

4. Select 'General Admission - Child 3-Day Pass (12 & Under).

 

*Please note: this is limited to 4 per entrant

 

I’m an entrant and have purchased the ticket upgrade. However, I have a child, 3 and under, how do I add a free kids ticket to my account?

Follow these steps:

1. Log into your entrant application via this link

2. Head to the Purchases tab

3. Select‘Ticket Upgrade’

4. Select upgrade Infant Platinum Ticket (3 & Under).

 

 

Please note: this is limited to 4 per entrant

 

I’m an entrant, and have a child 13 and over?

Head over to our spectator ticketing website via this link and purchase a youth ticket/s.

 

I’m an entrant, and I’m wanting to purchase additional buddy passes?

Buddy’s are given a three (3) day spectator pass. Additional three (3) day spectator passes can be purchased through our spectator ticketing website www.rockynats.com.au/GetTickets

 

How does the Burnouts grandstand seating for Platinum work?

Platinum ticket holders will have access to grandstand seating at the Burnouts during the entire event.  

Limited grandstand seating will also be available at Drifting and Street Drags, with Platinum ticket holders allowed to access these at any time. Please refer to the event map for locations once released.

Where do I collect my Platinum Merch Pack from?

Platinum Merch Packs/ tickets and lanyards are able to be collected in the week leading up to Rockynats from the Showgrounds, Robert Schwarten Pavilion (entry through the glass doors on Exhibition Road).   

If you are unable to pre collect, Merchandise Packs will be available for collection from the Showgrounds precinct.  If you are scanning at another precinct first, you will be given a Merch Pack collection Token to redeem for your Platinum Merch Pack at Showgrounds.  It is to be treated as cash and cannot be replaced.

Please note the designated times for collection:

  • Tuesday, March 26th: 4 pm to 8 pm
  • Wednesday, March 27th: 10 am to 7 pm
  • Thursday, March 28th: 12 pm to 9 pm

 

 

Do I need to purchase a Platinum ticket for my kids to access the grandstands with me?

Yes. Children 3 years and under are free to access VIP areas however, all other ages (4 and over) must have a valid Platinum ticket to access (including the grandstands). 

 

How does the Burnouts grandstand seating for Platinum work?

Platinum ticket holders will have access to grandstand seating at the Burnouts during the entire event.

Grandstand seating will also be available at Drifting and Street Drags, with Platinum ticket holders allowed to access these at any time. Please refer to the event map for locations once released. 

 

Why doesn’t my Platinum ticket have a grandstand seat allocated?

Seat allocations were required for Rockynats 01 due to COVID. You will be able to sit in any of the available seats at Rockynats 04.

How do I download my E-tickets?

Your E-tickets will be an attachment to your order confirmation sent to your email. To open the PDF attachment containing your eTicket/s you will need Adobe Acrobat Reader or other PDF viewing software installed on your device. You do not need to print your E-ticket, you can simply show it on your device at the gate for scanning.

I haven't received my E-tickets to my email address. What should I do?

E-tickets can take 15-30 minutes to arrive to your inbox. Check spam/junk folders, check if your storage or mailbox is full. If you are still unable to locate your ticket, or need your E-ticket or SMS resent please contact OzTix customer support, or call them on 1300 762 545. The OzTix team are available Monday to Friday 9:00am – 4:30pm and Saturday 8:30-4:30 (online only) via our Contact Form, Messenger or phone 1300 762 545.

OzTix isn't loading. What do I do?

We (Council) cannot assist with these issues. Please see if your internet is working, or contact OzTix's support form via this link.

 

Why isn't my order being processed?

There may be several reasons for an order not processing correctly. Should you experience a known problem during the purchase process, Oztix will inform you of the problem by a message which appears in a red box at the top of your screen. Common issues faced are:

  • "Tickets are reserved" This may be due to several reasons, such as the event being highly popular or close to selling out. This error occurs when all available tickets are reserved by other customers, and they are yet to complete their transaction. Please continue to attempt purchase. If the ticket type or event is sold out, you will see an "allocation exhausted" or "tickets unavailable" message.
  • "Processing Error" This may be due to several reasons such as, a busy payment gateway or bank. It may be because you accidentally entered incorrect credit card details or you are attempting to use a payment method or card we do not accept. Please double check that your payment method is Visa, MasterCard or PayPal and that you have entered the correct information - then wait a moment and try again.
  • "Invalid account number" Please double check that your payment method is Visa, MasterCard or PayPal and you have entered the correct information - then wait a moment and try again. Please note: Oztix does not accept AMEX® or Diners Club® cards.
  • "Timeout waiting for Processor response - Bank timed out" This error has occurred because our bank has indicated that it is currently 'busy'. This happens when your bank or financial institution is experiencing high demand. This issue is unfortunately out of our control. Please wait a moment and then try to process your order again. If you continue to experience this problem please contact us here and we will do our best to resolve the situation.
  • "Declined" and "Insufficient funds available" Unfortunately, your credit card has been declined. This could be due to several reasons – the most probable is that you have insufficient funds. If you continue to have a problem and you are certain you do have sufficient funds please contact your bank, or try using another card.
  • "Referral" This means your bank will not automatically allow funds to be processed through our system and has most likely put those funds on hold. It may seem that the funds have left your account, however in most cases we have not received the funds and it is being held by your bank awaiting additional authorization. You should contact your bank for further information.
  • "No response from Payment Gateway" The error occurs when the payment gateway indicates that it is currently 'busy'. This can be due to many reasons, however the most common reason is the payment gateway is experiencing high demand. This issue is unfortunately out of our control. Please wait a few moments and then try again.If you continue to experience problems, after contacting your bank, please contact us here during normal business hours for further assistance.

 

How do I print my E-tickets in hard copy?

You do not need to print your E-ticket, you can simply show it on your device at the gate for scanning.

What should I do if I cannot open the PDF attachments or cannot print tickets?

You do not need to print tickets. You can present them at the gate on your mobile phone.

To open the PDF attachment containing your eTicket/s you will need Adobe Acrobat Reader or other PDF viewing software installed on your device.

If you require further assistance please contact OzTix customer support, or call 1300 762 545. The OzTix team are available Monday to Friday 9:00am – 4:30pm and Saturday 8:30-4:30 (online only) via their Contact Form, Messenger, or phone 1300 762 545.

Do you accept Concession Cards?

Yes. Concession tickets are available online here.

*Concession tickets are available to eligible holders of a concession card such as seniors, people with a disability, carers and veterans.

 

Do you accept Companion Cards?

Yes we accept Companion cards. If you would like to purchase a Companion ticket please email the team at Oztix on info@oztix.com.au for assistance.

How do I use my family pass to gain access?

Family tickets will be issued as 1 x E-ticket and are valid for 2 adults and 2 youth (age 13-17 years).
All 4 wristbands will be issued when scanning in for the first time at an entry gate - you can't scan in separately at different gates or times as the ticket can only be scanned once. 

How do I re-name my ticket?

General admission tickets are not name specific. Simply forward the ticket on to the person attending. If you have tickets for a name specific event, you can get the name changed via Tixel. A small fee may apply.

If you encounter any difficulties, please contact OzTix during normal business hours for assistance.

What are the ticket Terms and Conditions?

Ticket Terms and conditions are available here.

What do I need to show at the gate to gain entry to the event?

On first arrival to the entry gate, please present your E-ticket for scanning. E-tickets can be printed or displayed via your mobile phone.

Your e-ticket will be exchanged for a lanyard (Platinum) or wristband (General Admission) to allow efficient access in between event precincts.

Your lanyard/wristband must be worn at all times whilst within the event precincts.

Treat your lanyard/wristband like cash - lost or broken lanyards/wristbands will not be replaced or honoured for re-entry into the event.

The name on your E-ticket must match the name on your ID.

If you are entering with a companion ticket, physical Companion Cards MUST presented when scanning tickets at the gate to gain entry under this ticket type.

 

 

Do I need to be vaccinated to attend Rockynats?

As protocols are forever changing what is in place currently might be different at the time of the event. Our ticketing terms and conditions state:

  • All persons involved or in attendance at the Event agree to abide by all Queensland Health protocols.

What should I expect at the gate?

On first arrival to the entry gate, please present your E-ticket for scanning.

E-tickets can be printed or displayed via your mobile phone.

The name on your E-ticket must match the name on your ID.

Your e-ticket will be exchanged for a lanyard (Platinum) or wristband (General Admission) to allow efficient access in between event precincts.

Your lanyard/wristband must be worn at all times whilst within the event precincts.

Treat your lanyard/wristband like cash - lost or broken lanyards/wristbands will not be replaced or honoured for re-entry into the event.

Platinum Merchandise Packs will be available for collection upon first arrival to the entry gate at the Showgrounds precinct.

Can I buy merchandise with my entry ticket?

No, you will need to follow this link to pre-order merchandise. 

Can I camp at the event?

Yes, tickets can be purchased here. 

Located at the Rockhampton Brothers Cricket Club in the heart of Victoria Park (cricket side), directly opposite the Rockhampton Showgrounds and a 1.7km walk to the Rockynats Drifting precinct, Tent City is available for spectators and entrants, providing a great inner city accommodation option. Tent City is available for five nights, checking in from 11am on Wednesday 27th March 2024 and checking out on Monday 1st April 2024. 

If you wish to have your site next to a friend or another booking, please ensure that you arrive and check into camping together, sites will be allocated based on your arrival. No guarantee can be made for site allocations. Any questions regarding your camping booking please contact rockynats@rrc.qld.gov.au.

Is there an event app?

Plan your weekend with the Rockhampton Events app! The app allows you to see the full program of events and mark your favourites so you will get notifications straight to your pocket when events are about to start.

To download, go to the app store and download “Rockhampton Events” or click here. Tap on Current Events and select Rockynats.

What else can I do in Rockhampton?

Full-bull adventures, trophy Barramundi to be caught right in the front of the Rockhampton CBD Riverfront Precinct, world-class mountain bike trails, strong indigenous culture, events to rival those of Australia's big cities, a significant art collection that includes some of Australia's greats, heritage and history, a zoo, nature day-trips that surround the city, live action rodeo every week distilleries, breweries, bars and eateries all over town, and 300 days of sunshine a year, it's the perfect destination to explore while you’re in town for Rockynats.

Check out www.explorerockhampton.com.au for details.

 

Still need help? Email rockynats@rrc.qld.gov.au